Returns & Replacements （2022 Updated）

 Teka Fine Line Brushes, Inc.    After-Sales Service - Terms and Conditions

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Important Tips and Instructions]

 ASS T&Cs apply to products or services provided by Teka Fine Line Brushes, Inc. excluding services provided by third parties. if you are using third-party services, Teka Fine Line Brushes, Inc. is not responsible for the services provided by third parties.  Please carefully read ASS T&Cs, especially the bold and underlined information. If you have any questions, please contact Teka Fine Line Brushes, Inc. customer service.

 The after-sales problems of orders placed by clients shall apply to the effective after-sales service rules list at the bottom of our site as “Returns & Refunds”.  The after-sales problems of goods purchased on our site shall be subject to our “Returns & Refunds” ASS T&Cs.

 Teka Fine Line Brushes, Inc can adjust the ASS T&Cs at any time according to our operating conditions.  Clients can check the latest version of the ASS T&Cs at the bottom of our homepage on www.tekabrushonline.com.  Teka Fine Line Brushes, Inc. users who have viewed this notice of the adjustments of After-Sales Service Terms and Conditions are deemed to have accepted these terms and conditions, as well as the subsequent adjustments from time to time.

 
Shipping Issues:

 The after-sales service for “shipping issues” is valid for 7 days from the date of receipt of order noted on your delivery receipt.

 If these situations happen: no logistics track of the package or a tracking scan doesn't update for more than 5 business days, and the parcel is verified lost in transit, Teka Fine Line Brushes, Inc. will re-arrange shipment or refund after verifying the lost package.

 If the tracking information on carrier's site shows the parcel damaged, Teka Fine Line Brushes, Inc. will arrange reshipping or refunds upon receipt of your return.  You must provide a screen shot of the drivers record of damage on delivery records.

 If the tracking information on the carrier's site shows parcel delivered, but the end consumer hasn't received it:

 If the delivered address on official tracking information is inconsistent with the recipient’s address and it is verified that the shipping carrier sent it to the wrong address, Teka Fine Line Brushes, Inc. will arrange reshipping or refunds.

 If the delivered address on official tracking information is consistent with the recipient’s address, Teka Fine Line Brushes, Inc. respectfully suggests opening dialogue with the transportation company.

RETURNS:

Returns caused by clients such as the wrong address, address modified, not picked up, lost touch, rejected, etc., When the returned products are received in the warehouse and signed for, after deducting a return fee of 35%, round-trip shipping fees, and the re-packaging cost (if needed), Teka Fine Line Brushes, Inc. will arrange a refund within 10 business days.

 For the return caused by the logistics/transportation service provider such as the packing slip destroyed/no specific reason, when the returned goods are received in the warehouse and signed for, Teka Fine Line Brushes, Inc. will arrange reshipping or refunds.

 Evidence to be submitted:

 Clients need to provide screenshots of their order/s.

 Screenshots of the communication records between the logistics/transportation providers and you, the client.

 Broken Issues:

 The after-sales service for “broken issues” is valid for 7 days from the date of the order being received. After checking the packaging and products, Teka Fine Line Brushes, Inc. will arrange reshipping or refund according to the specific circumstances.  If the client requests to return & refund, Teka Fine Line Brushes, Inc. will provide an RL (Return Label), and clients need to return the products including the products, accessories, user manual, and others. Teka Fine Line Brushes, Inc. will refund within 10 business days after the returned product is signed for.

 Evidence to be submitted:

 Photos of the outer box with a clear and complete packing slip.

Photos of the broken products (Please clearly show the broken parts of the product).

Product Issues:

 For product issues [quality problems / missing products/shipping errors/shipping extra products/listing error (Inconsistency with the description), clients can submit after-sales appeals within 5 days from the date of the order being received.  The actual situation and by our customer service decision (CSD) we will process the order replacement and/or return.  If the client requests a refund, Teka Fine Line Brushes, Inc. will provide an RL return label based on the actual situation and CSD. The client needs to return the product in time. The returned package should include all the original packaging, accessories, user manual, and more. Teka Fine Line Brushes, Inc. will refund within 10  business days after the returned product is received; if the client cannot provide evidence for the corresponding issues, Teka Fine Line Brushes, Inc. will not process it.  In addition, the following situations are excluded from the product issues:

 The color difference will occur due to the factors such as shooting equipment, light, display, etc., the color difference will not be concluded as a shipping error or a listing error.

 Should the product size difference occur due to manual measurement as well as the difference of measurement tools and methods, the size difference within a reasonable range will not be concluded as a shipping error or a listing error.

 The improper operation by the client or his or her wrong operation not following the user manual will not be concluded as a product quality issue, and the Teka Fine Line Brushes, Inc.   platform will not bear the resulting personal or property damage.

 Information to be submitted for a return request

No.	Causes	Required Evidence
1	Quality problems	a. Product photos or dynamic videos showing quality problems b. Screenshots of communication records with a recognized authority c. Outer package and label picture (clear and complete label picture on the outer package)
2	Missing products	a. The full picture of the outer package and the label picture (clear and complete label picture on the outer package) b. The full picture of the received product c. Circle the specific missing part according to the user manual, or circle the missing part for products without manual
3	Shipping error	a. The full picture of the received product b. Clear and complete label picture on the outer package
4	Listing error	a. The full picture of the received product b. Clear and complete label picture on the outer package

Note: If the client cannot provide the required evidence for the correspondingly requested after-sales product issues, Teka Fine Line Brushes, Inc. will not process it.

 The following situations will not be accepted:

 Any product not sold on the Teka Fine Line Brushes, Inc.

 The after-sales request is overdue (such as requested information, late return shipping):

 Timeliness in processing after-sales orders:  When Teka Fine Line Brushes, Inc. provides an RL return label, please return the package within 7 days (keep tracking information available) from the date of receiving the RL return label, overdue cases will not be processed.

 If you do not communicate with our customer service representatives before the refund request within 7 days of receipt of the product, Teka Fine Line Brushes, Inc. cannot extend a refund regardless of the type of after-sales issues.

 Clients' intentional and malicious deception for compensation or fraud.

 Delay or interruption of services caused by force majeure events.

 The Cost of Return Shipping:

 Non-client reasons (product problems, logistics provider problems, damage, etc.); Teka Fine Line Brushes, Inc. bears the return shipping fee, but does not provide value-added services, such as door-to-door pickup or more.

Refund Amount:

 The refund amount does not include transaction fees that were charged by the third-party payment service providers.

 If the payment method is check, draft, transfer, or, credit card, the refund will be sent back to the payment method of your original payment account.

 Processing Timeliness:

 After-sales orders submitted on business days will be processed on the same day.

 After-sales orders submitted on weekends will be postponed to business days for processing.

ALL PRIVATE LABEL ORDERS for: (brushes, packaging, configurations, and more)

 SAMPLE orders will bear a refundable $75.00 fee (above product cost used toward orders of product samples), and must be used within 30 days of your invoice date.

 Specific Credit Cards are accepted from all 48 domestic states and may bear an additional transaction fee.

 SPA/ SALON/ ESSENTIALS AND SUPPLIES - outside the domestic USA:

 All orders are accepted with accompanying payment is US Dollars.

 All orders to be shipped outside USA (48 states) borders will be the client’s responsibility.

 All wire transfers are accepted subject to the client assuming all responsibility for shipping, customs, insurance, banking, and/or other fees beyond product cost.