Terms & Conditions
Returns & Replacements （2023 Updated）
Teka Fine Line Brushes, Inc. After-Sales Service - Terms and Conditions
[Important Tips and Instructions] ASS (After-Sales Service) T&Cs (Terms and Conditions) CSD (Customer Service Decision).
ASS (After-Sales Service) T&Cs (Terms and Conditions) apply to products or services provided by Teka Fine Line Brushes, Inc. excluding services provided by third parties. if you are using third-party services, Teka Fine Line Brushes, Inc. is not responsible for the services provided by third parties. Please carefully read ASS T&Cs, especially the bold and underlined information. If you have any questions, please contact Teka Fine Line Brushes, Inc. customer service.
The after-sales problems of orders placed by clients shall be effective after-viewing the sales/service rules list at the bottom of our site as “Returns & Refunds”. The after-sales problems of goods purchased on our site shall be subject to our “Returns & Refunds” ASS T&Cs.
Teka Fine Line Brushes, Inc can adjust the ASS T&Cs at any time according to our operating conditions. Clients can check the latest version of the ASS T&Cs at the bottom of our homepage at www.tekabrushonline.com. Teka Fine Line Brushes, Inc. users who have viewed this notice of the adjustments of After-Sales Service Terms and Conditions are deemed to have accepted these terms and conditions, as well as the subsequent adjustments from time to time.
Shipping and Damage Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The after-sales service for “shipping issues” is valid on the date of receipt of order noted on your delivery receipt.
If these situations happen: no logistics track of the package or a tracking scan doesn't update for more than 5 business days, and the parcel is verified lost in transit, Teka Fine Line Brushes, Inc. will re-arrange shipment or refund after verifying the lost package.
If the tracking information on the carrier's site shows the parcel damaged, Teka Fine Line Brushes, Inc. will arrange reshipping or refunds upon receipt of your return. You must provide a screenshot of the driver's record of damage on delivery records.
If the tracking information on the carrier's site shows the parcel delivered, but the end consumer hasn't received it: Notify us immediately.
If the delivered address on official tracking information is inconsistent with the recipient’s address and it is verified that the shipping carrier sent it to the wrong address, Teka Fine Line Brushes, Inc. will arrange reshipping or refunds.
If the delivered address on official tracking information is consistent with the recipient’s address, Teka Fine Line Brushes, Inc. respectfully suggests opening dialogue with the transportation company.
RETURNS and REFUNDS:
Returns caused by clients such as the wrong address, address modified, not picked up, lost touch, rejected, etc., When the returned products are received by Teka Fine Line Brushes, Inc. and signed for, after deducting a return fee of 35%, round-trip shipping fees, and the re-packaging cost, Teka Fine Line Brushes, Inc. will arrange a refund within 10 BUSINESS DAYS.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded within 10 BUSINESS DAYS on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to you.
If more than 15 business days have passed since we’ve approved your return, please contact us at danielle@tekabrushonline.com.
For the return caused by the logistics/transportation service provider such as the packing slip being destroyed, or, no specific reason, when the returned goods are received by Teka Fine Line Brushes, Inc. and signed for, Teka Fine Line Brushes, Inc. will address shipping charges and/or refunds.
Unfortunately, we cannot accept returns on discounted items or final sales, email blast sales or gift cards.
Clients need to provide screenshots of their order/s.
Screenshots of the communication records between the logistics/transportation providers and you, the client.
To be eligible for a return, your item must be in the same condition that you received it, unused in any fashion, with tags, and in its original packaging. You will also need the receipt/invoice or proof of purchase.
To start a return, you can contact us at danielle@tekabrushonline.com. Please note that returns will need to be sent to the following address, 3691 Bedford Avenue, ATTENTION: RETURNS, Brooklyn, New York, 11229. You can always contact us for any return questions at danielle@tekabrushonline.com.
Broken Issues:
The after-sales service for “broken issues” is valid for 24 HOURS from the date of the order being received. After checking the packaging and products, Teka Fine Line Brushes, Inc. will arrange reshipping or refund according to the specific circumstances. If the client requests to return & refund, Teka Fine Line Brushes, Inc. will provide an RL (Return Label), and clients need to return the products including the products, accessories, user manual, plus any other associated. Items. Teka Fine Line Brushes, Inc. will refund within 10 business days after the returned product is signed for.
Evidence to be submitted:
Photos of the outer box with a clear and complete packing slip.
Photos of the broken products (Please clearly show the broken parts of the product).
Product Issues:
For product issues of quality problems - missing products - shipping errors - shipping extra products - listing errors (Inconsistency with the description), clients can submit after-sales appeals within 24-48 HOURS from the date of the order being received. The actual situation by our customer service decision (CSD) we will process the order replacement and/or return. If the client requests a refund, Teka Fine Line Brushes, Inc. will provide an RL return shipping label based on the actual situation and CSD. The client needs to return the product in time. The returned package should include all the original packaging, accessories, user manual, and any other associated items. Teka Fine Line Brushes, Inc. will refund within 10 business days after the returned product is received; if the client cannot provide evidence for the corresponding issues, Teka Fine Line Brushes, Inc. will not process it. In addition, the following situations are excluded from the product issues:
The color difference which may occur due to the factors such as shooting equipment, light, display, etc., the color difference will not be concluded as a shipping error or a listing error.
Should the product size difference occur due to manual measurement as well as the difference in measurement tools and methods, the size difference within a reasonable range will not be concluded as a shipping error or a listing error.
The improper operation by the client or his or her wrong operation of not following the user manual will not be concluded as a product quality issue, and the Teka Fine Line Brushes, Inc. platform will not bear the resulting personal or property damage.
Information is to be submitted for a return request.
|
No. |
Causes |
Required Evidence |
|
1 |
Quality problems |
a. Product photos or dynamic videos showing quality problems. b. Screenshots of communication records with a recognized authority c. Outer package and label picture (clear and complete label picture on the outer package) |
|
2 |
Missing products |
a. The full picture of the outer package and the label picture (clear and complete label picture on the outer package) b. The full picture of the received product. c. Circle the specific missing part according to the user manual, or circle the missing part for products without manual |
|
3 |
Shipping error |
a. The full picture of the received product. b. Clear and complete label picture on the outer package |
|
4 |
Listing error |
a. The full picture of the received product. b. Clear and complete label picture on the outer package |
Note: If the client cannot provide the required evidence for the correspondingly requested after-sales product issues, Teka Fine Line Brushes, Inc. will not process it.
The following situations will not be accepted:
Any product not sold by Teka Fine Line Brushes, Inc. and from our website.
The after-sales request is overdue (such as requested information, and/or late return shipping):
Timeliness in processing after-sales orders: When Teka Fine Line Brushes, Inc. provides an RL return label, please return the package within 3 days (keep tracking information available) from the date of receiving the RL return label. Overdue cases will not be processed.
If you do not communicate with our customer service representatives before the refund request within 24 HOURS of receipt of the product, Teka Fine Line Brushes, Inc. cannot extend a refund regardless of the type of after-sales issues.
Clients' intentional and malicious deception for compensation or fraud.
Delay or interruption of services caused by force majeure events.
The Cost of Return Shipping:
Non-client reasons (product problems, logistics provider problems, damage, etc.); Teka Fine Line Brushes, Inc. bears the return shipping fee after CSD approval, but does not provide value-added services, such as door-to-door pickup or more. For any other reason not approved by our CSD for return, return shipping is the client's expense.
Refund Amount:
The refund amount does not include transaction fees that were charged by the third-party or payment service providers.
If the payment method is check, transfer, or, credit card, the refund will be sent back to the payment method of your original payment account.
Processing Timeliness:
Sales orders submitted on business days will be processed within 24-48 hours after receipt.
Sales orders submitted on weekends will be postponed to business days for processing within 24-48 hours after receipt.
Exchanges:
The fastest way to ensure you get what you want is to return the item after you have Teka’s CSD approval. Once the return is received by Teka Fine Line Bushes, Inc., make a separate purchase for the new item.
ALL PRIVATE LABEL ORDERS for: (brushes, packaging, configurations, and more)
SAMPLE ORDERS will bear a refundable $75.00 additional fee (beyond product cost). This fee will be refunded on orders of those products) and must be used within 30 days of your invoice date or expiry date.
Specific Credit Cards (Amex, Mastercard, and Visa) are accepted from all 48 domestic states and may bear an additional transaction fee. When our financial institution alerts us to payment received, we are then allowed to begin processing orders.
SPA/ SALON/ ESSENTIALS AND SUPPLIES - outside the domestic USA:
All orders are accepted with accompanying payment in US Dollars.
All orders to be shipped outside the USA (48 states) borders are the client’s (expense) responsibility. Shipping costs are not quoted. Shipping costs that can be quoted are those to your brokerage house or domestic USA container point.
Accepting our proforma invoice, all wire transfers are understood and accepted subject to the client assuming all responsibility for shipping, customs, insurance, banking, taxes, permits/licenses, and/or other fees beyond product cost.